This Privacy Policy describes how 7th Letter Delivery collects, uses, and shares personal information when you visit or make a purchase from this website.
Personal Information We Collect
When you visit the site, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages that you view, what websites or search terms referred you to the site, and how you interact with the site. We refer to this automatically collected information as "Device Information."
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device that often include an anonymous unique identifier.
- Log files: Track actions occurring on the site, collecting data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the site.
When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers processed securely through our payment processor), email address, and phone number. We refer to this information as "Order Information." Collectively, Device Information and Order Information are referred to as "Personal Information."
How We Use Your Personal Information
We use Order Information to:
- Fulfill any orders placed through the site (including processing payment information, arranging for shipping, and providing invoices and order confirmations).
- Communicate with you about your order.
- Screen orders for potential risk or fraud.
- When in line with preferences you've shared, provide information or advertising relating to our products and services.
We use Device Information to:
- Help screen for potential risk and fraud.
- Improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site).
- Assess the success of our marketing and advertising campaigns.
Verification Codes (Multi-Factor Authentication)
To help keep your account secure, we send one-time verification codes to your email address when you sign in or take sensitive account actions. These codes are stored only briefly (up to 10 minutes) and are automatically invalidated after use or expiration. We use verification codes solely to confirm your identity and do not share them with any third parties beyond the email service provider that delivers them to your inbox.
Membership Application Documents
If you apply for membership, we may ask you to upload documents such as a government-issued photo ID or other proof of eligibility to verify your age and identity. These documents are stored in our secure cloud file storage and are accessible only to authorized administrators reviewing membership applications. We use these documents solely to verify eligibility for membership and to comply with applicable age-verification and regulatory requirements. You may request deletion of these documents at any time after your application has been processed.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information as described above. This includes our hosting and platform providers, payment processors, shipping carriers, and analytics providers such as Google Analytics.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.
Service Providers We Use
To operate 7th Letter Delivery, we rely on the following third-party service providers. Each receives only the information necessary to perform its specific function:
- Supabase — Hosts our database, user authentication system, and file storage. Supabase stores your account information, orders, shipping addresses, membership application documents, and other account-related data. Supabase hosts our data on servers located in the United States.
- Netlify — Hosts the 7th Letter Delivery website and delivers pages to your browser. Netlify may log basic request information (such as IP address and browser type) for security and performance purposes.
- Resend — Sends transactional email on our behalf, including verification codes, order confirmations, membership status updates, and other account-related notifications. Resend receives your email address and the content of the message being sent.
- Payment Processor — Processes card payments for orders placed through the site. Your full payment card number is handled directly by our payment processor and is not stored on our systems.
- Shipping Carriers — Receive your name and shipping address to deliver your order.
Each of these service providers has its own privacy practices. We select providers that maintain reasonable security standards, and we share only the minimum information necessary for the service to function.
Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. You can opt out of targeted advertising by adjusting the privacy settings in your browser or using opt-out tools provided by advertising networks.
Do Not Track
Please note that we do not alter our site's data collection and use practices when we see a "Do Not Track" signal from your browser.
Your Rights
If you are a resident of the European Economic Area or California, you have the right to access, correct, update, or request deletion of the personal information we hold about you. You may exercise these rights by contacting us using the contact information in the footer. Additionally, we process your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information may be transferred outside of Europe, including to Canada and the United States.
Additional Rights for Virginia Residents
If you are a resident of Virginia, you have rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to:
- Confirm whether we process personal data about you and access that data.
- Correct inaccuracies in personal data we hold about you.
- Request deletion of personal data we hold about you.
- Obtain a portable copy of personal data you have provided to us.
- Opt out of targeted advertising or the sale of personal data.
To exercise any of these rights, contact us using the contact information in the footer. We will respond within the timeframe required by applicable law. If we decline to take action on your request, you may appeal our decision by contacting us again with the subject line "Privacy Rights Appeal."
Account Security
You are responsible for safeguarding your account credentials, including your password and any verification codes we send to you. Do not share your password or verification codes with anyone, including anyone claiming to represent 7th Letter Delivery — our team will never ask you for your password or a verification code. If you suspect your account has been accessed without your authorization, please contact us immediately.
Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Minors
The site is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Changes will be reflected by the updated "Last Updated" date at the top of this page.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the contact information in the footer of this site.